User Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Yeti Win's online casino and sportsbook services. They set out the legal relationship between us and you, the customer, and explain your responsibilities when registering, depositing, placing bets and requesting withdrawals. By creating an account and using our services you agree to comply with these terms and any additional rules that apply to specific promotions or features.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one personal account is permitted per person, household and device. You must provide accurate and up-to-date personal information and notify us if details change. We may suspend or close accounts where we suspect fraud, multi-accounting, chargebacks, bonus abuse or other breaches of these terms.
Eligibility requirements
To register you must be at least 18 years old and resident in a country where access to our services is permitted. We reserve the right to refuse registration if your jurisdiction is restricted or if you do not meet verification requirements. Account verification is normally requested before the first withdrawal and may include photo ID, proof of address and evidence of the payment method used.
Acceptable platform use
You must use the platform lawfully and in good faith. Prohibited activity includes using automated tools to place bets, attempting to manipulate game outcomes, opening multiple accounts, colluding with other players, or otherwise exploiting technical or promotional loopholes. We may limit, suspend or close accounts and void bets or bonuses where misuse is suspected.
General bonus and promotion rules
Promotions are subject to specific terms that will be published with each offer. Unless stated otherwise, only one bonus may be active per account at any time. Bonus funds may carry wagering requirements and game restrictions; for example certain deposit bonuses count for playthrough on slots only and have a maximum bet while wagering. We reserve the right to withhold, reclaim or cancel any bonus and related winnings where we suspect abuse or a breach of these terms.
Deposits and withdrawals
Payments and limits
We accept a range of payment methods and support GBP accounts for UK customers. Minimum deposit amounts may apply depending on the method; card deposits typically require a higher minimum. Standard withdrawal limits apply and we may process large wins in instalments. Withdrawals will only be made to verified payment accounts belonging to the account holder.
Verification and processing
Withdrawals are subject to account verification and anti-money laundering checks. We may require documentation before approving a withdrawal. Processing times depend on the method chosen; crypto payouts are generally faster while card and bank transfers can take several working days after approval. Any fees charged by banks or payment providers are the responsibility of the customer unless otherwise stated.
Dispute resolution
If you have a complaint you should contact our support team in the first instance. We aim to resolve disputes promptly and will provide details of the steps taken. If a resolution cannot be reached through our complaints process we will provide information about any further available options, including any external dispute resolution procedure where applicable.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. We will notify registered users of material changes via the account dashboard or by email. Continued use of the account after a change constitutes acceptance of the revised terms. If you do not accept an update you should stop using the services and close your account by contacting support.