Need Help? Contact Us
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone for fast, practical help. For verification or payment queries our payments and security teams are ready to guide you through documents and process steps. We aim to respond promptly and will escalate urgent cases to a manager where necessary. Live chat is available from 08:00 to 01:00 daily for quick questions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, reply within 24 hours) |
| General enquiries | [email protected] (for account and billing queries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 0821 (UK line, quick response) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
For detailed requests, account issues or when you need to send documents, email is the preferred contact method. Please send all enquiries to [email protected] with a clear subject line and up-to-date contact details. Including your account email and a brief summary speeds handling and helps us avoid delays when verifying information or following up on your case.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled that quickly, while investigations that require document checks or manager review can take longer depending on their complexity. If your issue needs extra time we will keep you informed of progress and expected timelines until it is resolved.
Feedback
Help us improve the site: send feedback, suggestions or ideas and tell us what works and what could be improved. We read every message carefully and use feedback to refine promotions, games selection, payment options and the app. Your input helps shape updates to the site and improves the experience for all players, so thank you for taking a moment to write.